客户是上帝。而对企业而言，直接的上帝就是顾客。让顾客认可是企业取得成功的获胜秘籍。本文告诉你怎么样回复顾客请求。
From: X X X
To: X X X
Date: X X X
Subject: Instruction Manuals Have Been Sent
Dear Ms. Schaeffer:
I understand that you recently requested more multilingual instruction manuals for the ABC mobile phones you recently ordered from us.
We have sent you 200 instruction manuals as you requested by express mail. Customer satisfaction is a major priority of our company and we appreciate your continued patronage1. It is because of clients like you that we continue to offer quality merchandise and service.
Feel free to contract with us if you have any requests.
Sincerely,
Sandy Fei
Customer Service Representative
★ 常用表达方法
表达为顾客服务的宗旨：
Customer satisfaction is a major priority of our company.
☆ 有关词汇
customer service 顾客服务
major priority 优先考虑
patronage 惠顾
